Payment, Shipping and Refund Policy

Payment Policy

Accepted Methods of Payment
Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges
Your credit card will be charged once the order is placed. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround
All orders are shipped within 24 hours (except during Holidays), however, order may be delayed depending on quantity ordered and our inventory. If we are not able to ship within 24 hours we will contact you by email.

Carriers
All orders are shipped via FedEx.

Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is a flat rate. Before the final checkout page the cost of shipping will be shown and you have the option not to complete the order if you for any reason change your mind. Sales tax may be collected for non-labor items in California.

Refund Policy

Strex warrants these Strex Equipment Products to be free of defects, material and workmanship, for a period of one (1) year from the original purchase date defined by Strex’s shipping invoice date. All stretching system, freezer and pressurizing system.

Before the return of your product, please contact Strex in order to identify the reason of the problem; whether defect on the product or operational mistake. You must ship the defective product at your expense. We will pay return shipping. The product should be packed safely in the original packaging. If you have not stored the box, one can be supplied to you at an additional cost, or confirm with Strex about approved packing material. Cost for repair of the defect parts caused by shipping will be charged to you. This warranty does not include shipping, removal, installation or any other loss caused by the defect product such as data or your time but not limited to those.

This warranty does not cover:

  • consumable parts, stretch chambers and lids.
  • derivative effects including data, labor and your expense.